EFEKTIVITAS PELAYANAN PUBLIK BERBASIS APLIKASI DIGITAL DESA (DIGIDES) DALAM MEWUJUDKAN PRINSIP GOOD GOVERNANCE DI DESA PADANG CERMIN KECAMATAN WAY KHILAU KABUPATEN PESAWARAN

Abstract

Abstract: The development of information technology encourages local governments to innovate in delivering public services through digital transformation. The Digital Village (DIGIDES) application serves as a technological solution to enhance the efficiency, transparency, and accountability of administrative services at the village level. This study aims to analyze the effectiveness of DIGIDES in realizing the principles of Good Governance in Padang Cermin Village, Way Khilau District, Pesawaran Regency. The research employed a qualitative descriptive method with data collected through interviews, observation, and documentation. The findings indicate that the implementation of DIGIDES effectively improves the accessibility and efficiency of public services, reduces bureaucratic barriers, and enhances transparency and accountability in administrative management. However, the implementation still faces challenges such as limited digital literacy among village apparatus, inadequate internet infrastructure, and low public participation in utilizing the application. Overall, DIGIDES plays a significant role in supporting Good Governance principles—accountability, transparency, responsiveness, and participation—toward a more modern and participatory village administration.
Keyword: Accountability, Digital Village, Effectiveness, Good Governance, Transparency